I am very happy with my pillow, and my interaction with this company. I was unsure of what pillow to buy due to my neck issues, and was looking for an organic latex contour pillow to help. I emailed them with my questions and got a quick response. I ordered my pillow based on their recommendation, it arrived quickly, and so far I have been extremely satisfied. The Pillow is comfortable, there is no smell, and it is helping me to sleep better, which is of the utmost importance.