At My Organic Sleep, we value your happiness and satisfaction. If you are not completely satisfied with your product, you can return it to us within 30 days of receiving it as long as it is in new or nearly new condition.
Please note that you will be responsible for the cost of return shipping. Your refund will be for the purchase price of the item, minus any restocking fees that may apply.
We do not accept returns after 30 days from the date of delivery. We also do not accept returns of items that have been used or washed. If you refuse delivery of the item, you will be charged for the cost of returning the item to us.
For international returns, customers are responsible for covering the fees for the return shipping label and any import fees. Please note that international shipping labels may be expensive.
To request a return, please visit our returns page here. Once your request has been approved, you can request a discounted UPS return label from us at the following rates:
- $13 for one pillow*
- $18 for two pillows
- $13 for one seat cushion
- $41 for any topper
- $21 for any comforter, mattress pad, or body pillow
*or package of comparable size: sheet set, duvet cover set, bath towel and robe set
If you want to exchange/upgrade to other products of higher value, please contact us within 30 days after your receipt of the product. You will have to pay for return shipping and price difference (if applies). Please note that we only accept exchange items when it is brand new and in the original box.
If you received a defective or damaged item, simply contact us here within 7 days of delivery and we replace your product free of charge.
Our Return Address:
My Organic Sleep
1121 E. Santa Ana Blvd.
Santa Ana, CA 92701 US
Experience the Difference of Quality Craftsmanship
Made With love
I suffered from arthritis in my hips and this seat cushion has eliminated all pain when I sit in my car. It provides support but is soft enough to provide comfort to my hips and buttocks. Highly recommend this cushion!
I purchased this cushion because it is made from all natural latex, something that is very difficult and rare to find in a seat cushion these days.
The cushion I bought was a medium but I found as soon as I opened the package that it was a little to soft for my sitting style.
When I called Customer Service I spoke with Jay who made the return super simple and convenient, plus included free shipping back to My Organic Sleep.
Jay was super professional with no questions asked or hassles whatsoever. I will be a loyal customer of theirs permanently now...they know how to treat their customers right.
Mr. Gunther S, a happy customer in Sarasota FL
Love it! Very supportive and good looking.
Just two things that I want to call out.
One, the cover is NOT non-slip. The first time I used it on my leather dinning room chair it slid unexpectedly and I had to catch myself.
Two, and this one is really just being picky, but the tags for the cover are on the outside front of the cushion. Is there no way to put them in the back or on the inside?
Quality product but 3” medium density is way too soft for a 200 pounder.
Always a very good quality…….
Helped my bruised tailbone feel SO much better when sitting.