Low Loft Latex Pillow for Back Sleepers (GOTS CERTIFIED)

Perfect loft (height) for sleeping on my side. Doesn't collapse through the night like down pillows or memory foam. Still so soft. I'm getting great sleep and no longer get cricks in my neck in the mornings.

I ordered the 3.5-4” low loft pillow and they sent a pillow that has a loft of about 2”, which is too thin. I’ve tried to contact customer service via email, online form, and phone. I’ve gotten no response to the email or online form. No one picks up the phone number I call, and it routes me to a voicemail box with no greeting or name. Very disappointing!

Order low loft pillow 3.75 to 4" and was shipped pillow that was 5.5". Was charged return shipping to return. Not happy that I had to pay for their mistake.

Haven’t had it long enough

The product was as advertised, it just didn't work for me. The return process is time consuming. I am having trouble getting the shipping label sent to me.